Terms and Conditions

The following are the general conditions for the purchase of products and contracting of services through the website: www.begoniasymas.com, owned by BEGONIASYMÁS S.COOP.AND, hereinafter Begoniasymás.

Users must read and accept the general conditions and the Privacy Policy to buy the products on this website.

 

Characteristics of products and services

BEGONIASYMÁS S.COOP.AND. reserves the right to update, modify or eliminate products from the web, as well as to modify their price based on market fluctuations.

The products present a detailed description, price including VAT, and environmental requirements necessary for the correct care of the plants that are acquired as products. Shipping costs will be indicated once the products that the user wishes to purchase have been selected.

As they are living and changing beings, the products classified as "plants" They will not be exactly the same as those shown in the product images, but if it will meet the estimated height in the description. The colors of the images may vary depending on the device used to display the web page.

 

Purchasing process:

To place an order through www.begoniasymas.com, the user must fill out a purchase form in which they provide the information necessary for the delivery of the order and undertake to accept the price offered and the general contracting conditions existing at the time of said action. The user must follow the steps indicated in the purchase process to confirm and validate the order. Once the payment is approved, the order will be processed.

The forms of payment available at www.begoniasymas.com consist of the Paypal payment service, credit or debit card (VISA, Mastercad and American Express) through virtual POS and bank transfer. In case of making the payment by bank transfer, the order will be sent once said transfer has been notified. Under no circumstances Begoniasymás will have access to bank details nor will they be stored in databases, maintaining the privacy and security of the user at all times.

Once the purchase process is finished, the data generated will be archived in the Begoniasymás database according to the Privacy Policy, the user being able to check said data at any time through their user account.

The user will receive an email confirming the purchase, indicating the order tracking number, order details and delivery dates.

The contact method used by Begoniasymás to report aspects related to orders will be through email.

 

Shipping

Domestic shipments are made on Monday, Tuesday and Wednesday to avoid being held up over the weekend by the shipping company. International shipments are made on Mondays.

The order will be sent to the address provided by the user during the purchase process. BEGONIASYMÁS S.COOP.AND. It is not responsible for failures or errors in the shipping address caused by an incorrect completion of the data by the user.

For national shipments we use the company Correos express 24h or KEAVO 24h so you will receive the order at your home in only 24-48 hours estimated from its collection in the warehouse, according to the shipping company. The maximum legal delivery period is 30 days according to current regulations. Begoniasymás will inform users in case of delivery delays or other observations indicated by the shipping company. Delivery times could vary due to logistical problems of shipping companies or delivery in rural towns that are far from urban centers.

We ship to the entire peninsula and the Balearic Islands. We do not ship to the Canary Islands, or to Ceuta and Melilla.

We ship to the entire territory of the European Union. Due to customs we do not ship to countries outside the European Union or islands belonging to member countries of the European Union such as: Las Palmas, Santa Cruz de Tenerife, Azores, Madeira, Sicilia Agrigento, Caltanissetta, Catania, Enna, Messina, Palermo, Ragusa, Siracusa and Trapani Sardinia, Sassari, Nuoro, Oristano, Southern Sardinia, Cagliari French Guiana, French Polynesia, Saint Martin, French Southern Territories, Charente-Maritime (Island of Aix, Island of Oleron), French West Indies.

Upon receiving the order and confirming the delivery, the user has 24 hours to check that the order contains the requested products and that they are in good condition. After 24 hours from the delivery of the products, the shipment is considered accepted and no complaints or claims for defects in the products of the shipment or requests for returns will be accepted.

In case of receiving an order that has been damaged by the shipping company during transport, it is essential to present BEGONIASYMAS S.COOP.AND within a maximum period of 24 h Photographs or videos of the package and its products before and after opening it, in order to be able to communicate it to the corresponding company.

 

Returns and cancellations:

The user has the right to cancel his order and request a refund of the amount paid, without any additional cost, as long as it is done before the package is collected from the warehouse by the shipping company. In case of cancellation when the package has already been collected from the warehouse or is even in delivery, the user must be responsible for the shipping and return costs of the product.

The user has the right to return the products. To do this, you must complete your return request within 24 hours from receipt of the package, the shipping and return costs being the responsibility of the user provided that the origin of said return is not loss of the package or defective products.

Returns or refunds will not be accepted if the shipping company notifies that the receiver has not accepted the delivery or was absent during the first delivery attempt.

In case of loss of the package and its non-receipt, or the existence of damage to the products due to transport, the user has the right to request a refund of the order amount, including shipping costs, or the possibility of resending the order to the user at no additional cost. To request the return of a product because it is not in correct condition or has defects, it is mandatory to deliver to Begoniasymás (through contacta@begoniasymas.com) videos and photos taken during the opening of the package that show such defects. The user has 24 hours from receiving the package to notify such defective order.

Returns will be made keeping the original packaging and conditions of the products, and protecting the products as best as possible. Otherwise, the return could be rejected by Begoniasymás. The return must be made within 24 hours from the confirmation by Begoniasymás of the return process.

 

Customer service

Begoniasymás has a Customer Service available on its website for the user through the "Contact" section.

 

Responsibilities

BEGONIASYMAS S.COOP.AND. It is not responsible for the information and content stored in forums, social networks or any other means that allows third parties to publish content independently on the provider's website.

However, taking into account art. 11 and 16 of the LSSI-CE, BEGONIASYMAS S.COOP.AND. undertakes to withdraw or, where appropriate, block those contents that could affect or contravene national or international legislation, the rights of third parties or morality and public order.

Nor will the company be liable for any damages that may occur due to failures or misconfigurations of the software installed on the Internet user 's computer. All liability for any technical incident or failure that occurs when the user connects to the internet is excluded. Likewise, the absence of interruptions or errors in accessing the website is not guaranteed.

Likewise, BEGONIASYMAS S.COOP.AND. reserves the right to update, modify or eliminate the information contained in its website, including the general contracting conditions, as well as its configuration or presentation, at any time without assuming any responsibility for it.

 

Applicable legislation

These general conditions are governed by Spanish law. For any litigation that may arise related to the website or the activity that takes place in it, the Courts and Courts of Malaga will be competent.